Shipping Methods and Charges:
Porteco Lighting offers free shipping via UPS ground to registered users of our site when shipped within the continental US on orders totaling $250 or more. Orders under $250 will be charged 15% of the total sale for shipping and handling.
Large or oversized items have extra shipping charges; items that qualify for oversized UPS will be charged an additional $50 per carton. Items that require an independent freight carrier will need to be quoted at the time of purchase; charges will be calculated based on the total weight and dimensions of your order.
Shipping charges for Alaska and Hawaii will need to be quoted at time of purchase; please contact us for a quote.
Expedited shipping methods are available upon request; additional charges will apply.
International Shipments:
We will need to quote international shipping charges and transit times prior to purchase; please e-mail us at [email protected] before proceeding to check out. Standard UPS ground shipments to Canada generally run about 25% more than continental US shipments. Country entrance fees are not included and will be charged and collected by the carrier.
Please keep in mind that all products on our site are made for US electrical requirements and may not work in your area; USA 120 volts and 60 hertz.
Lead Times:
Please keep in mind that many lighting products are custom made, built to order or ship from overseas and may have associated lead times. Feel free to contact us for stock checks and lead times before you order. Once your order is placed we will advise the shipping schedule or any extended lead times. Most orders ship within 2-3 business days.
Returns:
If for some reason you are unhappy with your purchase and wish to return it, please notify us within 30-days of receipt of your order. All returns require a return goods authorization (RGA); returns without the proper authorization will be refused, returned to the shipper and no refund will be provided.
Items returned must be new and unused (not installed), in its original packaging and be returned within 15-days of receipt of the return authorization (RGA). Returns must be made prepaid to the return address provided on your RGA.
Returns for sale items, discontinued products, special orders, dimmers and light bulbs will not be authorized; please take care when selecting those items for purchase.
Refunds:
Once your return has been received and inspected we will issue a refund via the same method as payment. In some rare cases restocking fees may apply; you will be notified prior to the refund being issued.
Cancellations:
You may cancel your order any time prior to shipping; any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from your refund. All cancellations must be made in writing. Special orders or customized product may not be cancelled once ordered.
Damage:
Please open and inspect all of your boxes as soon as you receive them. You will need to notify us within 3-days of receipt of any damage so we may process a freight claim and get your replacement ordered. A replacement will be sent once the freight claim has been resolved. Please do not discard any product or packaging; UPS may require an inspection. Porteco Lighting cannot be responsible for any missing or damaged goods if we are not notified within the 3-days of receipt.
Defective Product:
Porteco Lighting does not warrant the products sold on our site; the manufacturer’s warranty will apply. Please let us know if you require a copy of said warranties. No other warranties are expressed or implied.
Any product defects must be reported within 30-days of receipt. We will repair and/or replace defective products (or parts) once the product has been retuned and inspected. Products that are found to be in good working order may be charged restocking fees and/or freight for the return inspection. Please contact customer service to arrange the return and remedy.
Installation:
Porteco Lighting recommends that you only use qualified electricians to install electrical products and systems. Porteco Lighting is not responsible for any damage or defects due to faulty installations. Your only remedy is with the electrician that you hired to do the installation.
Discrepancies:
Porteco Lighting makes every effort to keep the information on our site current and up-to-date. Sometimes manufacturers make changes without notification and pricing or production information may be inaccurate. If such a case arises, please notify us immediately; we will make every effort to make it right for you. However, we do reserve the right to cancel your order and refund your payment if no other remedy is available.
Sales Tax:
We are an Oregon company and do not charge sales tax.
Privacy:
Porteco Lighting does not share any of your information with outside companies or agencies. Your address, phone and e-mail address is only used for processing of your order and updates. All transactions are handled with Secure Sockets Layer (SSL) technology to insure the security of your information. WE DO NOT KEEP YOUR CREDIT INFORMATION ON FILE.